Jess W and Zack B just finished lifting a 6' x 8' concrete slab and stabilizing a much larger one that I hope will stop the leak that I am having in a basement wall. They were extremely professional, knowledgeable and quite graciously willing to put up with me watching them do their work, which I found fascinating. If I ever need additional work done TarHeel is who I will call. I can't wait to powerwash once the caulk has dried.
Nyla Jones
-
November 24, 2024
I called and scheduled an estimate for my crawl space. I met with Mark and he was very educational and thorough with the issues found and how it can be resolved. Mark kept open communication with me throughout the whole process. When the contractors arrived at my residence they got right to work. The communication was very open and I appreciated that the most. Overall, I am very pleased and so happy to have a safer and cleaner crawl space. Each employee was respectful and friendly. This company definitely exemplifies honesty and trust because it showed throughout the process and work. I am so thankful and grateful for this experience.
Karen Kee
-
May 22, 2024
Great Afternoon, and our team Leonard, Mekhi, and Kevin: were great and professional in completing our crawlspace and installing all equipment for humidification, etc. Leonard, kept my husband abreast each day on the step by step servicing. We appreciated the communication on such a large job and it truly eased our concerns. Thank you so much and I would highly recommend Tar Heel Basement and this team of installers too :)
Jessica Oconnor
-
May 22, 2024
Tarheel basement systems was very effective in communicating and explaining thoroughly on what we wanted and explained exactly what we were paying for. We were able to opt out of some things to fit our budget while still doing what was necessary. We were able to get our crawlspace done sooner than planned and they did a nice job. Ian, John, Paul, and Austin cleaned up every bit of their mess and made sure that we were satisfied with the final walk through. They even took a picture of some duct work that was corroded that we were unaware of.
Esteban Afonso
-
August 06, 2024
Dishonest company.
Purchased a brand new sump including the battery backup and ongoing annual maintenance. After a rainfall our basement flooded with water clearly having come out of the sump pump, (the flood mitigation expert agreed). The light/warning noise on the backup battery also turned on to indicate that battery backup had been activated that evening. The technician that came the next day told us he thought management should cover the remediation expense and took pictures for the office as evidence of the flooding.
Took a few tries to get a call back, but finally got a manager to come look and hopefully cover (or at least partially cover) the water remediation costs. (Tyler actually claimed he had called back and left a voicemail despite no evidence of a missed call/VM on our phones). Manager refused to compensate anything because at that point in time, the sump pump appeared to be working to him. He gave me the analogy that "tires don't work 100 percent of the time." He mentioned some sort of electrical failure seemed a possible culprit, to which I countered I thought that was the whole point of them installing the battery backup. He became quite condescending in our exchange, voices were raised on both sides, and the conversation ended with him simply walking out and driving away with the issue unresolved.
I should add, during annual maintenance inspection they have continuously try to sell us on $10,000 of additional crawlspace encapsulation, we had another company take a look who told us the work was completely unnecessary for our home.
Looks like after all this money to Tar Heel Basement Solutions to make sure there is no flooding in the basement, I am also stuck with the mitigation bill for flooding in our basement, as well as now having to find a new company that can actually ensure their systems to prevent basement flooding systems work... "100 percent of the time."
Highly recommend finding another company for your "waterproofing" needs.
Our Address
3333 Air Park Rd, Fuquay-Varina, NC 27526, USA
Claim Listing: Tar Heel Basement Systems
Please Login or Register an Account to Claim Listing
Jess W and Zack B just finished lifting a 6' x 8' concrete slab and stabilizing a much larger one that I hope will stop the leak that I am having in a basement wall. They were extremely professional, knowledgeable and quite graciously willing to put up with me watching them do their work, which I found fascinating. If I ever need additional work done TarHeel is who I will call. I can't wait to powerwash once the caulk has dried.
I called and scheduled an estimate for my crawl space. I met with Mark and he was very educational and thorough with the issues found and how it can be resolved. Mark kept open communication with me throughout the whole process. When the contractors arrived at my residence they got right to work. The communication was very open and I appreciated that the most. Overall, I am very pleased and so happy to have a safer and cleaner crawl space. Each employee was respectful and friendly. This company definitely exemplifies honesty and trust because it showed throughout the process and work. I am so thankful and grateful for this experience.
Great Afternoon, and our team Leonard, Mekhi, and Kevin: were great and professional in completing our crawlspace and installing all equipment for humidification, etc. Leonard, kept my husband abreast each day on the step by step servicing. We appreciated the communication on such a large job and it truly eased our concerns. Thank you so much and I would highly recommend Tar Heel Basement and this team of installers too :)
Tarheel basement systems was very effective in communicating and explaining thoroughly on what we wanted and explained exactly what we were paying for. We were able to opt out of some things to fit our budget while still doing what was necessary. We were able to get our crawlspace done sooner than planned and they did a nice job. Ian, John, Paul, and Austin cleaned up every bit of their mess and made sure that we were satisfied with the final walk through. They even took a picture of some duct work that was corroded that we were unaware of.
Dishonest company. Purchased a brand new sump including the battery backup and ongoing annual maintenance. After a rainfall our basement flooded with water clearly having come out of the sump pump, (the flood mitigation expert agreed). The light/warning noise on the backup battery also turned on to indicate that battery backup had been activated that evening. The technician that came the next day told us he thought management should cover the remediation expense and took pictures for the office as evidence of the flooding. Took a few tries to get a call back, but finally got a manager to come look and hopefully cover (or at least partially cover) the water remediation costs. (Tyler actually claimed he had called back and left a voicemail despite no evidence of a missed call/VM on our phones). Manager refused to compensate anything because at that point in time, the sump pump appeared to be working to him. He gave me the analogy that "tires don't work 100 percent of the time." He mentioned some sort of electrical failure seemed a possible culprit, to which I countered I thought that was the whole point of them installing the battery backup. He became quite condescending in our exchange, voices were raised on both sides, and the conversation ended with him simply walking out and driving away with the issue unresolved. I should add, during annual maintenance inspection they have continuously try to sell us on $10,000 of additional crawlspace encapsulation, we had another company take a look who told us the work was completely unnecessary for our home. Looks like after all this money to Tar Heel Basement Solutions to make sure there is no flooding in the basement, I am also stuck with the mitigation bill for flooding in our basement, as well as now having to find a new company that can actually ensure their systems to prevent basement flooding systems work... "100 percent of the time." Highly recommend finding another company for your "waterproofing" needs.